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You may return goods purchased in any of our boutiques for an exchange or credit note provided that your purchase is returned to us within 14-days in its original condition, unworn, with the original packaging and sales receipt.


You can return your unwanted items to any of our boutiques or you can post to us. If you want to exchange an item at a boutique, please check availability for the item online before visiting to avoid any disappointment. We aim to process your return within 48 hours.


Under the Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you can ask us to send you a full refund or, if you prefer, exchange or replacement.After 30-days, we will repair the goods free of charge or, if we decide, replace them provided that you report the fault within six months of purchase. If the repair or replacement within the first six months is unsuccessful, then we will provide you with a full refund instead. After six months, your statutory rights as a consumer continue to apply.


We're committed to selling high-quality jewellery and watches that we think you'll love but we also know that there may be a time when you need to exchange or return something you don’t want.

You can return your unwanted items to any of our boutiques or you can post it to us.

Please ensure that your unwanted items arrive back to us within 14 days from the date you notified us of your intention to cancel your order with the Security tag still attached and in-tact. If you received a free gift with your purchase, you must return the free gift to be entitled to a refund.

We are sorry but we cannot offer exchange or refunds if your item has been specially made to order or personalised to your requirements (i.e. finger size altered, engraved, etc).

You must request a Returns Merchandise Authorisation (RMA) before you can send your order back to us. We will send you returns instructions to post your return to us. Please note that you are responsible for returning the item(s) to us and you will need to pay for postage unless we have sent the wrong item to you or if your item is faulty or if your ring needs sized.